Products
Are your products safe during pregnancy/ breastfeeding?
Yes, our products are safe to use during pregnancy and breastfeeding.
How should I store my products?
We recommend storing our products at room temperature, avoiding direct sunlight and extreme heat.
What are the products shelf life?
Our products will remain safe por 24-36 months.
What is the PH of the products?
The PH of our products ranges between 4-6
Each one is specifically designed for the benefit that it brings on the skin.
Orders
What do I do if I haven't received my order?
If your order has not arrived by the delivery date, please contact us at contact@skinsky.com.
What do I do if my order arrives in poor condition, defective, opened, etc.?
If your product arrives and it is damaged, please send images to contact@skinsky.com to apply for a refund or exchange.
What types of payments do you accept?
We accept Visa, Mastercard, and American Express-branded debit and credit card payments from customers worldwide.
Shipping
Where is it shipped from?
All of our products are shipped from Monterrey, Mexico.
How long does my order take?
Time of delivery varies depending on location and product availability.
Do you ship internationally?
Yes, we ship to the US and Canada.
How long will it take for my order to ship?
Orders are shipped within 48 business hours of receipt. Orders placed on weekends and holidays will be processed within 48 hours of the next business day. Typically, orders will arrive within 5 to 10 business days after processing.
Can you ship to my P.O Box?
Yes, if it is in the US or Canada.